Dogs had their day is a post for all of my fellow dog lovers out there. These are stories about a few dogs who had their day … and the innovative foster dog program run by the Aloft boutique hotels in different locations. Aloft takes the term Pet Friendly to a whole new level!
In March of 2017, a friend sent Ashley Bush a photo of an adorable little dog living the high life in the lobby of the Aloft Tallahassee Downtown. Chester, a rescue, was part of the hotel’s foster dog program to make sure that lots of dogs had their day. Smitten by the picture, Ashley stopped in for a visit. The Leon County Humane Society placed Chester, a Pekingese/Chihuahua mix, at Aloft for his effervescence, abundant cuteness and ability to thrive in the busy environment of a hotel lobby. If Chester needed some private time, he could retire to his doghouse, a custom-built replica of the hotel.
Ashley felt an immediate connection with Chester. “I put him on a leash and took him around,” she recalls of the encounter. “He jumped up on the sofa next to me. He was very curious, very sweet. He seemed like a very well-adjusted dog.” Ashley and her life partner, Walter Gordon, were still hurting from the death of their previous dog Penny, also a rescue, just six weeks earlier. They weren’t actively seeking a new pooch, but it suddenly seemed clear that opportunity was barking. Walter stopped in to visit Chester, and the deal was sealed: The dog would be going home with Ashley and Walter to their Tallahassee home. Chester was the third dog adopted from the Aloft Tallahassee Downtown, part of a foster pet program started by the Aloft Asheville Downtown that has spread to also include Aloft Greenville (S.C.) Downtown and Aloft Orlando Downtown. All four hotels are managed by Tampa-based McKibbon Hospitality, and the foster dog program is exclusive to McKibbon’s Aloft portfolio. Each hotel partners with a top local animal rescue facility. Hundreds of rescue dogs have found new homes through the collective program.
The foster dog program had serendipitous beginnings, dating back to 2014. When Emma Ledbetter, director of food and beverage at Aloft Asheville, was flying to interview for her job, she sat next to a man who worked at an animal rescue facility. They got to talking. In an additional stroke of kismet, she sat next to the very same man on the flight home. The encounters sparked an idea in Emma. After securing her job, she brainstormed with the hotel general manager about having an “ambassador dog” that would ultimately be adopted. The first canine guest, Gabriel, was housed in the back office. It took just three days for him to get adopted. Subsequently, the staff moved their foster dogs into a contained area in the lobby, and had the custom dog house built.
“Even associates who aren’t really dog people got excited and helped make the program a success,” Emma says. “And the guests love it. It’s so fun to see businessmen come in and the first thing they do is greet the dog.” Community service is a major part of McKibbon Hospitality’s corporate culture. Leadership gives teams the freedom to undertake projects that will enhance the guest experience, lift employee enthusiasm and do good in the community. “The foster dog project is a perfect example of how these factors converge,” says Randy Hassen, President of McKibbon Hospitality. “It checks all the boxes. And it’s a great example of innovative thinking about how to run a successful hotel. We’re not surprised that three of our other Aloft properties started their own programs.”
The foster dog program is exclusive to Aloft hotels managed by Tampa-based McKibbon Hospitality. It began at Aloft Asheville Downtown, and was so successful that it has spread to Aloft Greenville Downtown and Aloft Tallahassee Downtown and Orlando. The fact that each hotel — all of which accommodate dogs — is located in a bustling central business district makes the addition of friendly, adoptable pooches all the more special.
Chester is still living happily and healthily with Ashley and Walter. “He brings us such joy,” says Ashley, who’s a department chair at the Florida State University College of Business. “He’s such a sweet, innocent little soul. He’s happy all by himself. He’ll go outside in the backyard, sit and watch birds, chase squirrels. And yet he’s also a lap dog. He’ll come in and snuggle. He likes to roughhouse, too.” Chester has stayed a part of the Aloft Tallahassee family. “We make it a point to bring him by periodically,” Ashley says. “He gets so excited to see everyone, with his tail wagging.”
The couple hasn’t done much to train Chester. They love him as he is. “We used to have a no-dogs-on-the-furniture rule,” she says. “But we waived it for Chester.”
On July 27, 2019 the Aloft Orlando Downtown hosted a special party to mark a warm-and-fuzzy milestone that is dear to the hearts of hotel associates, guests and people in the community. It’s called the Bow Wow Luau, and it celebrated the 100th dog to be adopted in a partnership with the Pet Alliance of Greater Orlando. The luau was not your everyday canine mixer. The event included two Hawaiian-themed food trucks, live music, a Pawaiian costume contest and other fun activities. Special drinks such as Whisker Sours and Barky Marys were served at the bar. Hotel staff reached out to people who’ve adopted dogs in hopes of getting all 100 to attend, reunion-style. Additionally, the event was open to dogs from all over — and their owners were invited to drop by too.
Aloft Orlando Downtown adopted the program on May 23, 2018. Dogs, who have been vetted and chosen by the Pet Alliance, reside a 12-square-foot space next to the front desk. Inside the enclosure is a dog house that’s a replica of the hotel building, designed and built pro bono by a local architect. The pooches are chosen for their ability to thrive in a hotel-lobby environment, and, of course, for maximum cuteness. Over the course of the program, canines have been adopted by locals as well as hotel guests, some of whom have changed their travel plans to accommodate the adoption. One of them was Travie McCoy, the frontman for the rap-rock band Gym Class Heroes, who was staying at the hotel for a few days as part of a tour stop at nearby Amway Center. He became smitten with Panda, adopted her and took her home to New York. Panda was adoption No. 26 for the hotel. And here’s hoping many, many more dogs have their day and find new homes!!!